Refund policy

Refund & Return Policy

Last updated: May 6, 2026

At Rad Kitty, operated by GT Media Group LLC, we want you to be happy with your purchase. Please read this policy carefully before placing your order.

30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it — unworn, unused, and unaltered
  • In its original packaging with all tags attached
  • Accompanied by your receipt or proof of purchase

How to Start a Return

To initiate a return, contact us first — do not send items back without reaching out to us, as unannounced returns will not be accepted.

📧 Email: lucky@radkitty.com 📞 Phone: 570-442-5427

Once your return is approved, we will send you a return shipping label and instructions on where to send your package.

Return shipping address: Rad Kitty Returns 105 Sanderson Ave Olyphant, PA 18447

Items That Cannot Be Returned

The following items are not eligible for return:

  • Sale items and clearance products
  • Gift cards
  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care and hygiene products (beauty, skincare, etc.)
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, contact us before sending anything back.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or if you received the wrong product, contact us immediately so we can make it right:

📧 lucky@radkitty.com 📞 570-442-5427

We will evaluate the issue and arrange a replacement, exchange, or refund at no cost to you.

Exchanges

The fastest way to get the item you want is to return the original item and, once your return is accepted, place a new order for the replacement. This ensures you get the correct item without delays.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at lucky@radkitty.com.

Note on Supplier Fulfillment

Because Rad Kitty sources products through Shopify Collective, some return requests may require coordination with the individual supplier who fulfilled your order. We manage this process on your behalf — you only need to contact us. We are your single point of contact for all return and refund matters.

European Union Customers

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification. Your item must be in its original condition — unworn, unused, with tags, and in original packaging — and you must provide proof of purchase.

Contact Us

For any questions about returns, refunds, or exchanges:

Rad Kitty, operated by GT Media Group LLC 105 Sanderson Ave Olyphant, PA 18447 📞 570-442-5427 ✉️ lucky@radkitty.com 🌐 radkitty.com