Shipping policy

Shipping Policy

Last updated: May 6, 2026

Thank you for shopping at Rad Kitty. Please read this policy carefully before placing your order.

Where We Ship

We currently ship to addresses within the United States only.

How Our Store Works

Rad Kitty is a curated marketplace that partners with independent sellers and suppliers through Shopify Collective. When you place an order, it is fulfilled directly by the individual supplier who carries that product. This means:

  • Shipping times and costs vary by product and supplier. Estimated delivery windows and any applicable free shipping thresholds are displayed on each individual product page and confirmed at checkout.
  • Orders may arrive in separate packages if you purchase items from different suppliers. You will not be charged additional shipping for split shipments.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Processing Time

Orders are typically processed by the supplier within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.

Delivery Estimates

Estimated delivery times are shown on each product page. Because fulfillment is handled by individual suppliers, delivery windows vary. If no estimate is shown for a specific product, please contact us before ordering and we will confirm with the supplier.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number where available. You can use this to monitor your shipment on the carrier's website.

Shipping Costs & Free Shipping

Shipping costs are calculated at checkout based on your location and the specific supplier fulfilling your order. Free shipping eligibility, where offered, is determined by each supplier and will be reflected at checkout.

Lost, Delayed, or Damaged Orders

If your package has not arrived within the estimated delivery window, or if you received a damaged item, please contact us right away:

We will work with the supplier to resolve the issue as quickly as possible.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. Rad Kitty is not responsible for orders shipped to an incorrect address provided at checkout. Contact us immediately at lucky@radkitty.com if you notice an error — we will do our best to correct it before the order ships, but cannot guarantee changes once an order is in processing.

Contact Us

Questions about your shipment? Reach out anytime:

  • Email: lucky@radkitty.com
  • Phone: 570-442-5427
  • Address: 105 Sanderson Ave, Olyphant, PA 18447
  • Instagram: instagram.com/radkitty1
  • YouTube: youtube.com/@Rad-Kitty